Loulou Studio Borneo Coat Wool Cashmere Oversized Minimal Paris Chic Blue Size L

Our policy: Guaranteed Authenticity with 100% Money-Back Assurance

We take authenticity very seriously and guarantee the legitimacy of every item listed in our shop. We understand the importance of safeguarding our reputation, and that's why we promise to refund 100% of your money if an item is proven to be inauthentic.

We take pride in our experienced team of authenticators, who specialize in luxury goods authentication and have decades of industry expertise. Each item listed on our website goes through a rigorous multi-point inspection process by at least two authenticators. We firmly believe that integrity is always more important than profit, and we never compromise on that principle.

How We Authenticate
Our authentication process involves an in-person inspection of each item, leaving no detail unexamined. We meticulously scrutinize every aspect, from craftsmanship, materials, stitching, metals, weight, labels, logos, fonts, engravings, stitch count, holograms, and serial numbers, to verify the age and era of each item. Our extensive research and comparisons with the original dimensions and weight of items further assist in our authentication process.

Materials are a critical factor in determining an item's legitimacy. Luxury brands like Hermes and Goyard are known for their top-quality craftsmanship, and we know what to look for. We have ample experience authenticating a wide range of luxury items, including designer handbags, jewelry, watches, belts, sunglasses, clothing, skins, furs, and trend accessories. We've seen designer works from various decades, and our expertise in identifying minor details makes us confident in our 100% authenticity guarantee.

With experience comes knowledge, and we can pinpoint when an item was originally designed, which helps us verify date codes, serial numbers, styles, materials, markings, labels, logos, colors, or patterns that an item should have. For example, Hermes uses specific colors for their leather for specific years. If you're a high-end client at Hermes, that rule does not apply, but the handbag would have a unique stamp. Our authentication experience, coupled with our knowledge of minor details, is what sets us apart from the rest.

Fine jewelry pieces receive a written appraisal by a professional jeweler, ensuring accurate authentication.

Why it's Important
As a small business, we have complete control over our authentication process, leaving no room for oversight or a lack of experience. Many consignment and resale shops, including TheRealReal, employ copywriters to authenticate items, resulting in errors due to a lack of experience. Shopping for luxury items on platforms like Ebay, Etsy, Poshmark, etc. can be risky, as counterfeit items abound. We have authenticators authenticate, ensuring that our customers receive only genuine luxury items.

Quality and brand matter, and where you choose to spend your money makes a difference. We stand against the counterfeit industry and its support for human trafficking, the drug trade, and illegal weapons. You may think there's little harm in purchasing counterfeit items, but there's a negative chain reaction that goes beyond one's personal gain, and it's illegal to sell them, even secondhand.

With the proliferation of counterfeit items online, shopping for preowned luxury has become increasingly challenging. We understand the anxiety and concerns that can arise from such transactions, and that's why we offer our customers peace of mind. You can shop with us with the utmost confidence, knowing that we only sell authentic items. At Vintage Satisfaction, we are not affiliated with or represent any brand in any way, shape, or form, and all registered trademarks remain the property of their respective owners.

Vintage Satisfaction is committed to the environment and we provide carbon neutral shipping at no additional cost to you.

UNITED STATES - FREE SHIPPING

• Order processing time: 1-2 business days
• Free USPS Ground Shipping: 1-5 days 
• Items over $400 are shipped USPS Priority Mail
• For Items over $750 we provide signature confirmation

Tracking information is provided to you once your order has shipped.

Paid shipping upgrades are available at check out, we offer USPS Priority and USPS Priority Express.

INTERNATIONAL - FREE SHIPPING

• Order processing time: 1-2 business days
• Free USPS International First Class Shipping: 7-21 days
• Items over $400 are shipped USPS Priority Mail, DHL or UPS.
• For Items over $750 we provide signature confirmation
• USPS is the American postal service that partners with your country's postal service.
  

Tracking information is provided to you once your order has shipped.

Paid shipping upgrades are available at check out, we offer USPS Priority International and USPS Priority International Express. USPS Partners with your county's local post office. Buyers are responsible for any customs and import taxes that may apply. Vintage Satisfaction is not responsible for delays due to customs.  

What is carbon neutral shipping?  We offset our shipping (at no cost to you) to reduce our impact on the environment. The company we partner with funds renewable energy, clean water projects and forestry. The emissions created from your order are calculated and then offset in one of these ways to reduce greenhouse gases and carbon dioxide in our environment.

International Customers: Thank you for shopping with us! We currently offer shipping to Australia, Canada, China, France, Germany, Hong Kong, Ireland, Italy, Japan, New Zealand, Spain, Sweden, United Kingdom and U.S. Outlying Islands.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at shopvintagesatisfaction(at)gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopvintagesatisfaction(at)gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We're happy to help on a client by client basis, we'll walk you though this process and ensure you find something you're happy with. If your new purchase is less than the item you are exchanging, you will be refunded the difference.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (up to 10 days) for your bank or credit card company to process and post the refund too.

Prior to Purchasing
If you are considering an item and you have additional questions regarding condition, dimensions, fit, etc. before purchasing, please chat with us on our website, email or reach out to us on IG @vintage.satisfaction. We are happy to assist with any questions or provide additional images.

Exceptions / non-returnable items
We do not accept returns on gift cards.